News & Research

Quality Ratings

Each March and September, we ask every client for whom we have provided a service during the prior six month period, to rate our performance on a five point scale ranging from "poor" to "excellent". The respondents, who can choose to remain anonymous, are requested to measure each "critical to quality" element of our operations. These semi-annual surveys are a requirement of our ISO 9001:2000 quality certification and are an integral part pf the Quality Management Institute's annual audit of our operations. We typically get a 25% response to each survey and eagerly pore over the returns to learn how we can improve, focus and hone the services we offer clients. Every survey we have conducted is posted below:

Dated Entered	Subject	Comment
7/8/2008	Turner Drake March 2008 Quality Survey	In March 2008 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
1/10/2008	Turner Drake Sept. 2007 Quality Survey	In September 2007 we again asked every client for whom we had completed a Valuation, Property Tax, C...
10/22/2007	Turner Drake March 2007 Quality Survey	In March 2007 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
10/4/2007	Turner Drake Sept. 2006 Quality Survey	ISO Quality Survey
10/1/2007	Turner Drake March 2006 Quality Survey	ISO Quality Survey
9/28/2007	Turner Drake Sept. 2005 Quality Survey	ISO Quality Survey
9/27/2007	Turner Drake March 2005 Quality Survey	ISO Quality Survey
9/26/2007	Turner Drake Sept. 2004 Quality Survey	ISO Quality Survey
9/25/2007	Turner Drake March 2004 Quality Survey	ISO Quality Survey
9/24/2007	Turner Drake Sept. 2003 Quality Survey	ISO Quality Survey

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